Privacy Policy

Last updated: April 2026

1. Introduction

Welcome to Ntouna’s Apartments (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

2. Who We Are

Business name: Ntouna’s Apartments Location: Ammoudara, Agios Nikolaos, Crete, Greece Contact email: bookings@ntounasapartments.hostavilla.com Phone: +30 694 548 4200

3. What Information We Collect

We only collect information you voluntarily provide to us through our contact form, which may include:

Your full name
Your email address
Your phone number (if provided)
The content of your message or enquiry

We do not collect sensitive personal data (such as payment details, ID numbers, or health information) through this website.

4. How We Use Your Information

We use the information you submit through our contact form solely to:

Respond to your enquiry
Provide information about our apartments and availability
Follow up on booking-related questions

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit our site.

We may use the following types of cookies:

Essential cookies – necessary for the website to function properly
Analytics cookies – help us understand how visitors use our site (e.g. Google Analytics, if enabled)
Third-party cookies – set by embedded services such as Google Maps

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.

6. Legal Basis for Processing (GDPR)

If you are located in the European Union, we process your personal data under the following legal bases:

Legitimate interest – to respond to your enquiries and communicate with you regarding your stay
Consent – where you have actively submitted information to us via our contact form

7. How Long We Keep Your Data

We retain contact form submissions for a reasonable period necessary to respond to your enquiry and for record-keeping purposes, typically no longer than 12 months, unless a longer retention period is required by law.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict our processing of your data
Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at bookings@ntounasapartments.hostavilla.com. We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may contain links to external websites (such as Google Maps or booking platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 bookings@ntounasapartments.hostavilla.com 📞 +30 694 548 4200 📍 Ammoudara, Agios Nikolaos, Crete, Greece